Our overall combined freight volumes managed on behalf of our customers allows us to aggressively negotiate and secure preferred freight rates from Shipping lines. We identify “best-of-breed” carriers in all modes of transportation and work to establish a sound business relationship with them based on our qualification process and their ability to provide a reliable and quality service. Our satisfied customers are realizing significant bottom-line freight savings while experiencing a reliable and consistent service.

We recognize that each customer may be different with unique requirements so we provide our customer with the personalized service touch. A dedicated Customer Service Representative, (CSR) is assigned. We believe that assigning a dedicated CSR results in better overall service and support for the customer. Establishing standard operating procedures, (SOP) also ensures ultimate customer satisfaction.

Our team of professionals understand the importance of staying on top of industry news, challenges, and game changing events so we can assess the impact to our customers. Based on our assessment we will determine go forward steps if at all necessary to ensure our customers are looked after accordingly.